TOURISM & HOSPITALITY HERO

The Covid-19 pandemic has meant big changes in the way businesses and individuals are working, with resilience, resourcefulness and kindness being seen at the forefront of the Scottish tourism and hospitality industry over the past 12 months.

For many, ‘work’ no longer referred to their daily role and tasks as they once knew it to and instead took on another meaning, through voluntary work in the community for example; for others, the way in which they carried out their work was very different, and saw them faced with new challenges and processes, yet embraced it all.

This award aims to highlight and celebrate those individuals – Scotland’s unsung heroes. It celebrates those on the front line of the customer service experience who have gone that extra mile for the benefit of others during an unprecedented time, whether that be customers, colleagues or the local community/area.