Working in Front of House teams in the Museum & Heritage sector for 10 years with an MA in Museum Cultures and BA(Hons) in History Starting in Retail & Admissions at Imperial War Museums, to the opening project team for the redeveloped Pitzhanger Manor & Gallery to the Sales & Welcome team at V&A South Kensington and now Head of Operations & Commercial at the newly opened Young V&A, I love talking all things visitor experience, commercial, business planning, team building and management!