Attendee FAQs
If your question cannot be answered by this Frequently Asked Questions page, please contact the Event Team on ctrlaltsucceed@visitscotland.com who will be happy to help.
Registration
When?
Ctrl+Alt+Succeed Scotland will take place on Tuesday 23 November 2021 from 9.30am until 5.30pm.
Who can participate?
Scottish tourism experience businesses (visitor attractions, tour companies and activity providers) are welcome to apply. All applications are subject to approval as numbers may need to be limited.
How much does it cost to take part?
There is no registration fee for Ctrl+Alt+Succeed Scotland.
Do I qualify to attend?
We will contact all applicants to let them know if they have been successful or otherwise.
How do I register?
To register as an attendee complete an online application form.
My registration was approved, what next?
Log into the virtual platform with your username and password and update your business profile. This is visible to all event attendees. Your meetings diary will be ready for you to request one-to-one appointments with Suppliers.
Appointments
How do I make an appointment?
Both Attendees and Suppliers can request appointments.
You will have received an e-mail informing you that your meeting diary is open. To arrange your meetings, use the link in the email to access your appointment diary.
You can search for Suppliers by using the SEARCH ATTENDEES tab and request a meeting from there. A blue i icon will show you the Suppliers’ profiles.
You are also able to BLOCK certain times you are unavailable when going back to your diary.
How long is an appointment?
Every appointment is scheduled to last 15 minutes, with a 5 minute break in between each appointment. The full event programme can be viewed via the programme page above.
How many appointment diaries are there?
There is one appointment diary per attendee organisation.
How many appointments should I make?
As many as you wish, up to a maximum of 14 are available.
Can I share my screen during appointments?
We would always recommend focusing on a personal one-to-one conversation with the Supplier which will allow you to find out more about what they can offer and answer any questions you may have.
Can Attendees meet with other Attendees?
Yes, however we recommend that Attendees use appointment times to meet with the Suppliers and catch up with Attendees by scheduling an ad-hoc meeting in the breaks. To do this, Attendees can request an appointment with another business as per usual through the system.
The online event
What additional content will be available as part of this event?
You can view demo video content from suppliers via their Exhibition stand in the Exhibition Area.
How do I access the additional content?
The additional content will be available via the OnAIR portal once this launches for the event from 23 November.
I missed a live presentation, can I catch up later?
Yes, presentations will be recorded and we will be able to share this with registered attendees post event.
Technical support
Will there be training on the virtual platform prior to the event?
If you can't find the answer to your question in this FAQ please contact us via ctrlaltsucceed@visitscotland.com and a member of the team will be able to advise.
We will be providing an information document to help navigate the virtual platform.
What if I have technical issues during the event?
A helpdesk will be staffed during the event by a VisitScotland representative who can help. Simply click on the LIVE CHAT button in the event portal and you can instant message your enquiry.