Attendee FAQs

If your question cannot be answered by this FAQ document, please contact the Event Team on ctrlaltsucceed@visitscotland.com who will be happy to help.

When does the event take place?

Who can take part in this event?

What if I don’t qualify to attend the event?

We will contact all applicants to let them know if they have been successful, or otherwise.

How much does it cost to take part in the event?

There is no registration fee.

How do I register? 

To register as an attendee, please go here and complete the online application.

My event registration was approved. What do I do next?

Log back into the virtual platform with your username and password and update your business profile. This is visible to all event attendees. 

Your meeting diary is ready for you to request 1:1 appointments with Suppliers.

How do I make an appointment? 

Both Attendees and Suppliers can request appointments. You will have received an e-mail informing you that your meeting diary is open. 

To arrange your meetings, use this link to access your appointment diary. 

You can search for Suppliers by using the Search Attendees tab and request a meeting from there. A blue i icon will show you the Suppliers’ profiles. You are also able to Block certain times you are unavailable when going back to your diary. All meeting times are displayed in GMT.

Once you have requested a meeting, the Supplierwill receive an e-mail in which he is prompted to accept or reject. The Supplier will also be able to propose a different time if the one suggested does not suit. If an Supplier rejects your meeting proposal, there will be opportunities for ad-hoc meeting requests throughout the event.

Suppliers can also request a meeting with you. In that case, you will receive an e-mail in which you are prompted to accept or reject. You will also be able to propose a different time if the one suggested does not suit.

How many appointment diaries are there?

There is one appointment diary per Attendee

How long is an appointment?

Every appointment is scheduled to last 20 minutes.  The full event programme will be uploaded to the website soon. 

How many appointments should I make? 

On average we suggest you make 12-14 appointments per day.  We will be moderating appointments made to ensure you are getting most out of the opportunity.

Can businesses show videos in their appointments?

Yes, although it might be better to share a link to video materials as part of a follow-up e-mail with the Supplier.  Focusing on a personal 1:1 conversation with the Supplier will allow you to find out more about what they can offer and answer any questions you may have.

Can Attendees meet with other Attendees? 

Yes, however we recommend that Attendees use appointment times to meet with the Suppliers and catch up with Attendees at networking sessions or schedule an ad hoc meeting in the breaks.  To do this, Attendees can request an appointment with another business as per usual through the system.

Can I meet someone from a market team?

Yes, Attendees can drop in and speak to a Market Manger if need be. We recommend Attendees use their time to meet with Suppliers. Our market team will be in contact with each of you after the event to help with follow up.

What additional content will be available as part of this event?

You will be able to access presentations on global travel trends, responsible travel and market updates including some round table discussions. 

How do I access the additional content?

The additional content will be available via the OnAIR portal once this launches for the event from 23 November. 

I missed a live presentation, can I catch up later?

Yes, we will be providing access to recordings. 

Will there be training on the virtual system?

If you can’t find the answer to your question in this FAQ, please contact your Market Manager and they will arrange a time to clarify any system-related questions you may have .

What if a business has technical issues or other problems during the event?

A helpdesk will be staffed at all times by a VisitScotland representative who can help.  Simply click on the Live Chat button in the event portal and you can chat with them instantly. 

• Stock up with tea/coffee/water for the appointments - we know there will be a lot of talking.
• Ensure there is no background noise when meeting with Suppliers.
• The appointments are business meetings so prepare thoroughly and dress accordingly.
• Branded pop up stands/props can be placed behind you if you want to help support recognition of your own brand when meeting Suppliers.
• Use the first couple of minutes of your appointment as your introduction, and start summarising at the end, giving yourself 3-4 minutes before the 15-minute cut off.
• Let our Team help you with suggestions for Supplier meetings, especially if you are new to Scotland product development, or adapting your offering due to global challenges, for example if you are planning on moving from group bookings to FIT.